Gimbal Show Privacy Policy


Dear User, welcome to using the Gimbal Show APP. This privacy policy provides details about how we manage the personal information you disclose when using our handheld mobile phone gimbal products and services. Please take some time to familiarize yourself with our privacy practices. If you have any questions, please feel free to let us know.

Our Commitment to You

This privacy policy stipulates how the Gimbal Show APP collects, uses, discloses, processes, and protects the information you provide to us when using our products and services. If we ask you to provide certain information to verify your identity when using our products and services, we will only use this information in strict compliance with this privacy policy and/or our user terms and conditions.

By using our products and services, you represent that you have read, approved, and accepted all the terms stated in this privacy policy, including any changes we may make at any time. We promise to protect the privacy, confidentiality, and security of your personal information in accordance with applicable laws (including data protection laws in your jurisdiction). At the same time, we promise that all our employees and agents will fulfill these obligations.

Finally, what we hope for is to bring the best experience to our users.

This policy will help you understand the following aspects:

I. How We Collect and Use Your Personal Information
< br/>II. How We Use Cookies and Similar Technologies

III. How We Share, Transfer, and Publicly Disclose Your Personal Information

IV. How We Store and Protect Your Personal Information

V. How You Manage Your Personal Information

VI. Involved Third-Party SDKs

VII. Protection of Minors' Personal Information

VIII. Notices and Revisions

IX. Others

1. Categories of Collected Information

To provide you with our services, we will ask you to provide the personal information necessary for providing you with the services. If you do not provide personal information, we may not be able to provide you with our products or services.

We collect the following types of information (whether or not it is personal information):

The information you provide to us or upload (including your contact information). We may collect any or all of the personal information you provide to us.

Device-related Information: Information related to your device. For example, device model, device firmware version number, sensor information, and hardware serial number.

Application-related Information: Information related to your application. For example, software version number and client type.

Location Information (only applicable to specific services/functions): Information related to your location. For example, when searching for nearby Bluetooth devices for you, we need to obtain the location permission.

Picture and Video Information: For you to view and operate within the software, the picture and video information you take will be stored locally.

Recording Information: In order to better use the video service in conjunction with the recording function, the audio and video information you record will be saved to the mobile phone card.

When you access our web pages through a computer or access our mobile web pages through a mobile intelligent terminal, and download and use our or our affiliated company's client software to use our services, we may read information related to your device, such as the Media Access Control (MAC) address, browser name and version, language, geographical location information, device manufacturer and model, device identification code, operating system, resolution, telecommunications operator, etc.;

To improve the security of your use of our services and more accurately prevent phishing website fraud and Trojan viruses, we may determine the risk of your account by understanding some of your network usage habits, the software information you commonly use, etc., and may record some URLs that we consider to be risky.

In order to provide and optimize our services, when you use the services, we will collect relevant information:

(1) When you download or use our client software, or use our platform services by accessing the mobile web page, we may read the geographical environment and location information of your device, as well as information related to the mobile device, such as device model, device identification code, operating system, sensor information, resolution, telecommunications operator, etc.;

(2) When you use our platform services or access our platform web pages, we will automatically receive and record the information on your browser and computer, such as your Media Access Control (MAC) address, GPS address, mobile intelligent terminal type, screen resolution, operating system and its version, device manufacturer and its model, language, Internet browser and its version, and the name and version of the software you are using, as well as the photo-taking time;

2. How These Personal Information Will Be Used

We may use your personal information for the following purposes:

Providing, processing, maintaining, improving, and developing our goods and/or the services provided to you, including after-sales service and customer support, as well as services provided through devices or websites.

Communicating with you regarding your device, services, or any general inquiries (such as updates, customer consultation support, information related to our activities, notifications), etc.

Analyzing and developing statistical information related to the use of our products and services to better improve our products and services.

Storing and maintaining information related to you for the operation of our business or the fulfillment of legal obligations.

The following provides more detailed information about how we use your information (which may contain personal information):

Sending Notifications. We may use your personal information from time to time to send important notifications, such as promotional notifications for related accessory activities, offline user activity notifications, and changes to our terms, conditions, and policies.

Providing Location-based Services. We or third-party service providers may obtain location permission to discover nearby Bluetooth devices to provide you with services and provide accurate location information.

Viewing and Managing Your Pictures and Videos. You can access the pictures and videos taken by the APP for viewing and deletion operations. The pictures and videos you take are only available for local access operations within the Gimbal Show handheld mobile phone gimbal software, and we will not store them.

Providing Recording Services. According to your use of the video recording function, we provide you with the service of applying for recording permission to ensure the use of the recording function.

When you use our product services, we will call the gravity sensor of the device to identify and judge the status of your device.

Obtaining acceleration sensor information to achieve the UI effect of switching the app between portrait and landscape modes.

3. Gimbal Show strictly complies with the provisions of laws and regulations and the agreements with users under this policy, and uses the collected information for the following purposes. If we use your information beyond the following purposes, we will explain it to you again and obtain your consent.

(1) Reviewing and approving users' account registration applications;

(2) Providing users with the basic service functions of our platform services and software and hardware;

(3) Responding to your applications and answering your questions;

(4) Sending you relevant information, such as changes to our service policy terms, applicable conditions, and policies;

(5) Completing the activities related to our products or the surveys related to our services that you choose to participate in, or promotional and marketing activities;

(6) Preventing, detecting, and investigating fraud, safety hazards, illegal acts, or acts that violate our or our affiliated parties' agreements, policies, or rules, in order to protect the legitimate rights and interests of you, our other users, or us or our affiliated parties;

(7) For the purposes of auditing, developing new products, analyzing usage trends, improving operational efficiency, and promoting promotion;

(8) Other usage situations with your consent;

Exceptions to the Collection and Use of Personal Information

You understand and agree that in the following situations, we have the right to collect and use your personal information without your consent:

(1) Situations involving national security and national defense security;

(2) Situations involving public safety, public health, and major public interests;

(3) Situations involving criminal investigation, prosecution, trial, and judgment execution;

(4) Situations where it is necessary to protect the major legitimate rights and interests such as the life and property of the personal information subject or other individuals, but it is difficult to obtain the consent of the individual;

(5) Situations where it is necessary for us to perform our legal duties or obligations;

(6) Situations where personal information is processed within a reasonable scope for acts such as news reporting and public opinion supervision implemented for the public interest;

(7) Situations where the personal information involved is voluntarily disclosed to the public by the personal information subject or guardian;

(8) Situations where personal information is collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.;

(9) Situations where it is necessary for signing and performing a contract according to your request;

(10) Situations where it is necessary for maintaining the safe and stable operation of our platform services, such as detecting and handling product or service failures;

(11) Situations where it is necessary for academic research institutions to conduct statistics or academic research based on public interests, and when providing academic research results or descriptions to the outside world, the personal information contained in the results is de-identified;

(12) Other situations stipulated by laws and administrative regulations.

Rules for the Use of Personal Information

(1) We will use the collected personal information according to the purposes listed in this policy to achieve the functions of our services;

(2) After collecting your personal information, we will use technical means to de-identify the information, and the de-identified information will not be able to identify the subject. Please understand and agree that the information obtained through the above activities will be regarded as non-personal information by us, unless otherwise required by applicable laws and regulations. We may provide our partners with the overall information about how users use the software and the views provided through the software after removing the identifying information, so that our partners can understand the frequency, quantity, and activities of users using the software. To avoid any doubts, under this clause, we will only use the information for legitimate purposes, and the overall information provided to our partners will not point to any specific user. We may also use or share with third parties any overall information or non-identifiable information we have collected for legitimate purposes;

(3) Please understand and agree that for all the personal information you provide when using our products and/or services, unless you delete it or refuse our collection through system settings, it will be regarded as continuous authorization for us to use it during the period when you use our products and/or services. When you cancel your account, we will stop using and delete your personal information;

(4) When we want to use your personal information for other purposes not stated in this policy, or when using the personal information collected for a specific purpose for other purposes, we will obtain your express consent in advance. Please understand that the products and/or platform services we provide to you will continue to be updated and changed. If you choose to use other products and/or services not listed in this policy, we will provide you with detailed information about the purpose, method, and scope of information collection and seek your consent through agreements, page prompts, etc. before collecting your personal information. If you do not agree to provide the aforementioned information, you may not be able to use this product and/or service, but it will not affect your use of the existing products and/or services.

II. Cookies and Other Technologies

What Information Is Collected and How It Is Used: Gimbal Show and third-party service providers use technologies such as cookies, tags, and scripts. These technologies are used to analyze trends, manage websites, track users' website activities, and collect demographic information about the entire user group. We will receive separate and aggregated reports from these companies based on the use of the above technologies.

Log Files: Like most websites, we collect specific information and store it in log files. Such information may include Internet Protocol (IP) address, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We will not link the automatically collected data to other information we collect about you.

Mobile Analytics: In some mobile applications, we use mobile analytics software to better understand the functions of our mobile software on your mobile phone. This software may record information such as the frequency of your use of the application, the events that occur within the application, cumulative usage, performance data, and the location where the application crashes. We will not link the information stored in the analytics software to any personal information you submit in the mobile application.

Local Storage - HTML5/Flash: We use local storage objects (LSOs), such as HTML5 or Flash, to store content and preferences. Third parties who cooperate with us to provide certain functions or display advertisements on the website will also collect and store relevant information through HTML5 or Flash cookies according to your web browsing behavior. Various browsers provide their own management tools to delete HTML5 local storage objects.

III. How We Share, Transfer, and Publicly Disclose Your Personal Information

We will not sell any personal information to third parties.

We may sometimes disclose your personal information to third parties (as defined below) in order to provide the products or services you request.

We may disclose to the third-party service providers and affiliated companies listed below in this section. In various situations described in this section, you can rest assured that Gimbal Show will only share your personal information according to your authorization. You should understand that in any of the situations described below, when Gimbal Show shares your personal information with third-party service providers, we will stipulate the practices and obligations of the third parties through contracts and comply with the applicable local data protection laws. Gimbal Show will ensure that third-party service providers comply with the privacy standards applicable to them in your jurisdiction through contracts.

Sharing Information with Others

When required by applicable laws, Gimbal Show may disclose your personal information without further consent.

Information Not Requiring Consent

We may share anonymous information in an aggregated form with third parties (such as advertisers on our website) for commercial purposes; we may share with them the general usage trends of our services, such as the number of customers among specific groups of people who purchase certain products or engage in certain transactions.

To avoid any doubts, Gimbal Show may collect, use, or disclose your personal information without your consent in situations and within the scope clearly allowed by local data protection laws (such as to comply with a subpoena), and when we may, in good faith, believe that it is necessary to disclose your information to protect our rights, protect your safety or the safety of others, investigate fraudulent acts, or respond to government requests.

IV. How We Store and Protect Your Personal Information

Gimbal Show's Security Measures

We promise to ensure the security of your personal information. In order to prevent unauthorized access, disclosure, or other similar risks, we have implemented reasonable physical, electronic, and administrative measure processes to protect the information we collect from your products and official website. We will take all reasonable measures to protect your personal information.

All your personal information is stored on secure servers and protected in controlled facilities. We classify your data according to its importance and sensitivity, and ensure that your personal information has the highest security level. We ensure that employees and third-party service providers who access this information to help provide you with products and services have strict contractual confidentiality obligations, and if they fail to fulfill these obligations, they will be subject to disciplinary action or termination of cooperation. In general, we regularly review information collection, storage, and processing practices, including physical security measures, to prevent any unauthorized access and use.

We will take all feasible measures to protect your personal information. However, you should be aware that the use of the Internet is not always secure. Therefore, we cannot guarantee the security or integrity of any personal information during two-way transmission via the Internet.

What You Need to Do

You can play a role in protecting the security of your personal information by not disclosing your login password or account information to anyone (unless this person is officially authorized by you).

Gimbal Show will not be responsible for security breaches caused by third-party access to your personal information due to your failure to keep your personal information private. Despite the above provisions, if there is any unauthorized use of your account by other Internet users or any other security vulnerabilities, you must notify us immediately.

Your assistance will help us protect the privacy of your personal information.

Retention Policy

We will retain personal information as long as necessary to achieve the purpose of collecting the information, or as required or permitted by applicable laws. Once it can be reasonably inferred that retaining personal information cannot achieve the purpose of collecting personal information, and when the information is no longer needed for legal, dispute resolution, enforcement of our agreements, or other business purposes, we will no longer retain the personal information, or we will eliminate the means of associating the personal information with a specific individual.

Accessing Other Functions on Your Device

V. How You Manage Your Personal Information

Gimbal Show acknowledges that everyone has different concerns about privacy. Therefore, we provide some examples to illustrate the various ways the APP offers for you to choose from, in order to limit the collection, use, disclosure, or processing of your personal information, and to control your privacy settings:

Turn on or off the geographical location;

Turn on or off the read and write storage of the photo album;

Turn on or off the permissions for the camera, microphone, Bluetooth, and location;

Log in or log out of the Gimbal Show account.

Accessing, Updating or Correcting Your Personal Information

You have the right to request access to and/or correction of any personal information we hold about you. When you update your personal information, we will require identity verification before processing your request. Once we have sufficient information to process your request for accessing or correcting your personal information, we will respond to your request within the time limit specified by the applicable data protection laws.

We usually provide these services free of charge, but we reserve the right to charge a reasonable fee for your data access request.

For more detailed information related to the personal information in your Gimbal Show account, you can log in to the account through your device to access and make changes.

ithdrawing Consent

You can withdraw your consent to the collection, use, and/or disclosure of your personal information that we possess or control by submitting a request. We will process your request within a reasonable time after you make the request, and in accordance with your request, we will no longer collect, use, and/or disclose your personal information thereafter.

Please note that withdrawing your consent may lead to certain legal consequences. Depending on the scope of your withdrawal of consent for us to process your personal information, this may mean that you are unable to enjoy the products and services of Gimbal Show.

Transferring Personal Information Outside Your Jurisdiction

If we need to transfer personal information outside your jurisdiction, whether it is transferred to our affiliated companies or third-party service providers, we will fully inform you in accordance with applicable laws and obtain your authorization before proceeding. By implementing appropriate security measures, we ensure that all such transfers meet the requirements of the applicable local data protection laws and will not change all our commitments to protecting your personal information in compliance with this privacy policy.

Cancellation of the Account by the Personal Information Subject

Once the user uses the account cancellation function, the function will take effect immediately. After the account is cancelled, we will stop providing products or services to you, and will delete your personal information as required by you, except as otherwise provided by laws and regulations.

VI. Involved Third-Party SDKs

To provide and optimize our services, our App has integrated third-party SDKs. While these third-party SDKs cooperate with us to provide you with more comprehensive services, they may collect your personal information, and the purpose of collecting such information is to improve the services we provide to you.

We may include statistical data generated when you use specific services (such as anonymous device-related information, daily active user events, page visit events, page visit duration events, and session events).

Network monitoring data such as request duration, the number of requests and error requests, etc.

Application crash events (such as the logs automatically generated after an application crashes, etc.).

If you are a user of our APP, the following SDKs will actively collect your personal information, and SDKs not listed below will not collect your personal information:

Tencent Bugly

Official website link: https://bugly.qq.com/v2/

Purpose of Use: Monitoring of APP crash information

Types of Collected Information: Log information (including: custom logs by third-party developers, Logcat logs, and APP crash stack information), device ID (including: android_id, idfv, iccid), hardware serial number, network connection information, system name, system version, country code, and information about installed APPs

Official website link: https://bugly.qq.com/v2/contract

VII. Protection of Minors' Personal Information

We believe that it is the responsibility of parents to supervise their children's use of our products and services. However, our policy does not require obtaining personal information of minors or sending any promotional materials to this group of people.

Gimbal Show will not seek or attempt to receive any personal information from minors. If a parent or guardian has reason to believe that a minor has submitted personal information to Gimbal Show without their prior consent, please contact us to ensure the deletion of such personal information and to ensure that the minor cancels the subscription to any applicable Gimbal Show services.

VIII. Notices and Revisions

We will conduct regular reviews of the privacy policy, and we may update this privacy policy to reflect changes in our information practices. If we make major changes to this privacy policy, we will notify you via email (sent to the email address specified in your account), or by announcing it on all official websites, or through mobile devices, so that you can understand the information we collect and how we use it. Such changes to the privacy policy will come into effect from the effective date specified in the notice or on the website. We recommend that you regularly check this webpage for the latest information on our privacy practices. Your continued use of the products, websites, services on mobile phones and/or any other devices will be deemed as acceptance of the updated privacy policy. When we collect more personal information from you or when we wish to use or disclose your personal information for new purposes, we will obtain your consent again.

Thank you for taking the time to learn about our privacy policy!

Date: April 15, 2024